easypass.rider.eduTechnology Service Desk | Rider University

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The service allows students, applicants, faculty and staff to submit a service request or report a problem to OIT. The Help Desk is available via mobile devices allowing users to request help from cell phones and tablets or users can continue to reach OIT by phone, email or walk-in location . Log in with your RIDER KEY user id and password Guide to using the Technology Service Desk Tool Use the self-service ‘HOW DO I?’ feature to search the IT knowledge base to find solutions and answers to common technology problems and questions. Get Help Now Use the ‘I NEED SOMETHING’ feature when you need something from OIT . For example, event support, access to systems, software. Get Help Now Use the ‘SOMETHING IS BROKEN’ feature to report a problem with technology . For example, workstations or printer issues, Banner issues, no internet or nowires access, telephone not working. Get Help Now Use the ‘SEE MY REQUESTS’ feature to review past or current tickets . Get Help Now When you’re not sure if you have a request, a problem or just want to ask OIT something use the ‘NOT SURE? ASK A QUESTION’ to discuss with the Help Desk team. Ask the Help Desk Now Campus Technology Service Technicians log in to the EasyVista Service Desk to manage tickets. 0 Faculty/Staff Gmail Academic Catalog Bronc Nation Campus Directory Access Canvas Event Request 25Live Reservations Facilities Work Orders Human Resources Libraries myRider Offices and Services Public Safety Registrar Teaching & Learning Center Technology Technology Help Desk Site Help Offices and Services Contact Us Campus Directory Access Privacy Policy Visit Visits & Events for Prospective Students Directions Maps Buildings & Facilities Virtual Tour Engage Alumni Portal Libraries myRider Recent Alumni Success Stories Support Rider Jobs and Career Opportunities Westminster Conservatory Stay Informed Campus Updates / Rider Alert Events & Performances The Arts at Rider News University Marketing & Communications Alumni Magazine Lawrenceville Campus 2083 Lawrenceville Road Lawrenceville, NJ 08648 609-896-5000 (Main) 800-257-9026 (Admissions) www.rider.edu Princeton Campus 101 Walnut Lane Princeton, NJ 08540 609-921-7100 (Main) 800-962-4647 (Admissions) www.rider.edu/wcc Home of Find Rider University at Visit Rider’s Facebook page Visit Rider’s Twitter page Visit Rider’s YouTube channel Visit Rider’s SmugMug page Visit Rider’s LinkedIn profile Visit Rider’s Instagram feed Visit Rider’s Snapchat page Visit...